Returns Policy
Thank you for choosing Serene Spray!
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order within 14 days of the original purchase date for a full refund or exchange.
To be eligible for a return, your item must be:
Refunds
Once your returned item is received and inspected, we will issue a refund to your original payment method within 7-10 business days. Please allow additional processing time for your bank to reflect the refund.
Exceptions
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order within 14 days of the original purchase date for a full refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition as when received.
- In the original packaging.
- To initiate a return, please contact our customer support team at info@serenespray.net with your order number and reason for return.
Refunds
Once your returned item is received and inspected, we will issue a refund to your original payment method within 7-10 business days. Please allow additional processing time for your bank to reflect the refund.
Exceptions
- Unfortunately, we cannot accept returns on:
- Personalized or custom items.
- Sale items
Contact Us
If you have any questions about our return policy, please contact our customer support team at info@serenespray.net
We appreciate your business and hope you enjoy your Serene Spray products!